Who We Are?
We are a fast-growing company operating at the intersection of real estate, hospitality, and investment management, focused on delivering high-quality private hotels and short-term rental experiences.
Working closely with property owners and guests, we manage premium assets with a strong emphasis on service excellence, operational efficiency, and attention to detail.
Our team is based in Viana do Castelo, driven to raise the hospitality standard to luxury.
The Role:
We are looking for a customer-focused and detail-oriented Junior Customer Support to act as a key point of contact for our guests.
This role is central to ensuring exceptional guest experiences, smooth communication, and consistently high service standards across our portfolio.
What You’ll Do:
Act as the main point of contact for guests before, during, and after their stay.
Manage guest inquiries, requests, and issue resolution with a luxury service mindset.
Support the management team with updates, reporting, and day-to-day operational communication.
Ensure service standards, response times, and brand tone are consistently met.
Identify recurring issues and contribute to improving internal service processes.
Who You Are:
Clients are your DNA (mandatory).
+2 years of experience in hospitality, customer support, guest relations, or luxury services. (Mandatory)
Available to work shifts, weekends, and holidays (mandatory).
Strong communication and problem-solving skills, with a calm and professional approach.
Team player, eager to learn and grow comfortable managing multiple requests simultaneously.
Fluent in English (mandatory); additional languages are a plus.
Comfortable using digital tools and operational systems (Excel / CRM experience is a plus).
Valid driver’s licence and own vehicle.
Why Join Us:
Top-Notch Office in Viana do Castelo with swimming pool and all the amenities you can think.
Experienced, versatile and open-minded team.
Opportunity to grow within a scaling luxury rental operation.
Competitive compensation aligned with experience and performance.
You feel that this is for you? Perfect, write us back to [email protected]